"I didn't look in a mirror for years - maybe four or five years," former England and Team GB forward Heather Fisher says matter-of-factly.
"Looking back, I felt disgusting because people look at you like you're a something, not someone."
She is explaining how she came to terms with losing her hair, the battles she has faced with her identity and the struggle for acceptance from others.
Sitting in her living room, it is impossible to miss a white wall adorned in black handwriting.
Take a closer look, and you see there are hundreds of motivational quotes and personal affirmations.
The words tell a story even before she begins to share hers.
'May feel lost'. 'May feel uncomfortable'. 'All part of the transition'. They are just a few of them.